SPOTIFY users want to know what's up with the app after experiencing problems on September 13, 2021.
DownDetector is known as an online outage tracker and revealed what is wrong with the music streaming service.
Why is Spotify down?
Reports started coming in around 9:24am EST that the site is having issues.
The most reported problems came from their website as only 10% of all 1,029 reports were linked to their app.
Despite waking up to problems, as of 10:27am, DownDetector reported that there are no more issues as it has been over an hour since its last report.
Many users were reporting an error message that said, "upstream connect error or disconnect/reset before headers. reset reason: connection failure."
It is still unknown what caused this problem.
How can I check if Spotify is down?
Companies have been making it easier for users to check on the status of their sites.
A few places Spotify users can check if the site is down include:
- On Twitter @SpotifyStatus
- On Twitter @SpotifyCares
- Online at support.spotify.com
When else has Spotify been down?
This is Spotify's fourth outage this month alone.
In September, Spotify was down on:
- September 3 (twice)
- September 9
- September 13
What are some Spotify fixes users can try?
On Spotify's "Spotify Cares" Twitter page, they have posted a video that includes some tips users can try to get the service back up and running.
To trouble-shoot the app, the company suggests that users:
- Restart the app
- Log out and log back in
- Check offline mode status
- Reinstall the app
If the app is still not working users can then check support.spotify.com
Are there other website that are down?
While no major sites have crashed on September 13, DownDetector has reported a few others that were causing issues.
On September 13, 2021, the sites that have been reported having issues include:
- Blizzard Battle.net
- Xbox Live
- Southern California Edison
According to the website, most of the problems for those sites have been resolved and are now performing as they should.
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